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Privacy Policy

Cookie Policy

Without cookies enabled we cannot guarantee that the website and your experience whilst visiting will be as intended it to be. 

The Kayospruce website(s), along with many other websites use "Cookies".  Cookies are small text files that websites send to a cookie file on a visitor?s computers hard disk.  Cookies enable visitors to navigate around the website and where applicable tailor the content to the visitor, for example, visitor name, past orders, previous searches etc.  Cookies allow the website to tailor the content to the needs of the visitor and improve the overall visitor experience.  Without cookies it would be difficult for a website to allow the visitor to fill up the shopping basket, proceed to the checkout, remember the visitors preferences or registration details for a later visit.  The Kayospruce website allows customers to move from one part of the website to another and to add items to the basket without having to repeatedly login.

Cookies are not computer programs, and cannot read any other information saved on a visitor's hard drive.  Cookies cannot be used to disseminate viruses, or gather a visitors email address.  They only contain and transfer to the website as much information as the visitors has disclosed to the website.  It is possible to opt out of cookies via your browser settings, however by doing so this may prevent you from transacting on the Kayospruce website.  Please note: Cookie settings are devices specific, if you if you log on to a site from another computer or device you cookie settings will not apply. 

You can find further information about managing and disabling cookies on your computer or device please visit

When visiting the Kayospruce website cookies will either be served by Kayospruce or by their business partners. Kayospruce may use the following types of cookies.

Essential Cookies

These cookies allow the visitor to use the basic functionality of the website.  For example browsing products, completing forms, placing an order, completing a transaction or viewing your account.  Without cookies enabled you may be prevented from carrying out these tasks.

Performance Cookies

This type of cookies allows Kayospruce to gain an understanding of how visitors use the website(s).  Cookies are used to analyze essential visitor information, like site usage, visitor?s numbers and time spent on site.  This information will help Kayospruce to see if advertising campaigns are working and what content visitors like on the site.  This information is then used to help refine marketing campaigns and makes the onsite experience more enjoyable for all visitors. 

Functionality Cookies

They allow Kayospruce to provide visitors with additional functionality on the website and as a result will retain some settings information.  While these are non-essential cookies they enable extra features which enhance a visitors experience;

Targeting Cookies

The last type of cookie used is, targeting cookies. These cookies track visitors' interests in products. These cookies may be used to understand what appeals to visitors allowing Kayospruce to make potential special offers as appropriate as possible.  This information may also be used to create relevant banner ads displaying products relating to items last viewed onsite. These banners are then served across other websites that you may visit; this process is called behavioural advertising.  While the banner advertisement is tailored to each visitor, all cookie data is anonymised and stored temporarily.   All banners of this type will feature an ?I? icon that provides more information from each advertising network and instructions on how to opt out. Kayospruce also use the browsing behaviour data to create personal product recommendations on the website, marketing emails and offline promotions.

It is important to note that a cookie can be a session or persistent cookie.A session cookie is a temporary cookie which only exists within the period you access the website.  Session cookies help the Kayospruce website remember what you have chosen on the previous page. persistent cookie remain on your device after you have visited the Kayospruce website. These cookies help to identify visitors as a unique visitor, usually by storing a randomly generated number on you hard drive.  The length of time this cookie remains depends on the type of cookie. These cookies do not contain any personal information that can be used to identify visitors.

Cookies in Use:

Name Provider  Purpose  Duration 
basket This cookie holds information surrounding the information that is in the visitors basket, this includes item, size, colour, quantity, other and total Session
_utma Google Analytics  This cookie is used to determine unique visitors to the Kayospruce website and is updated with each page view.  Additionally, this cookie is updated with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure 2 Years 
Google Analytics Each time a user of the Kayospruce website visits a different page on the site, the cookie is updated to expire in 30 minutes.  This allows Kayospruce to track usage across a website as a single session providing the visitor continues activity within 30 minute sessions.  The cookie expires when a user pauses on a page on the website for longer than 30 minutes  30 Minutes 
_utmz Google Analytics  This cookie stores the type of referral used by the visitor to reach the Kayospruce website, whether this is direct, a referring link, a website search or campaign. It is used to calculate the effectiveness of these campaign once the visitor has reached the Kayospruce website.  This cookie is updated with each page view of the Kayospruce website.  6 Months

To enable cookies

To ensure you have the best possible experience while visiting the Kayospruce please check cookies are being accepted by your browser.

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option

For Macs: with the browser window open, click on the Apple menu and select the 'About' option.

How to check cookies are enabled for PCs

Google Chrome

  1. Click on 'Tools' at the top of your browser window and select Options 
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button 
  3. Now select 'Allow local data to be set' 

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab 
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser 
  3. Settings above Medium will disable cookies 

Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window and select Options 
  2. Then select the Privacy icon 
  3. Click on Cookies, then select 'allow sites to set cookies' 


  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option 
  2. Click on 'Security', ensure the option called 'Block third-party and advertising cookies' is unticked
  3. Click 'Save' 

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options 
  2. Scroll down until you see 'Cookies' under Receiving Files 
  3. Select the 'Never Ask' option 

Safari on OSX

  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option 
  2. Click on 'Security' then 'Accept cookies' 
  3. Select the 'Only from site you navigate to' 

Mozilla and Netscape on OSX

  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option 
  2. Scroll down until you see cookies under 'Privacy & Security' 
  3. Select 'Enable cookies for the originating web site only' 


  1. Click on 'Menu' at the top of your browser window and select 'Settings' 
  2. Then select 'Preferences', select the 'Advanced' tab 
  3. Then select 'Accept cookies' option 

Data over the Internet

From time to time Kayospruce may use a third-party service provider to serve ads on Kayospruce behalf across the Internet and sometimes on their own site.  They collect anonymous information about visitors to our website and interaction with the products and services.  The third party may also use information from other websites to target advertisement for goods and services.  This information is collected through a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process.  They do not know the name, phone number, address, email address or any other personally identifying information about the visitor. You can read more about online marketing practices and the technologies that support them by visiting 


Dear valued customer, we are transitioning to a new website.
During this phase all orders must be placed via email to or by calling +44 (0)1489 581696. We thank you for your support and apologise for any inconvenience this may cause.